Shipping policy

Shipping Policy

Last Updated: July 2026

At ReelGrip, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you'll receive a confirmation email with your tracking information (where available).

Shipping Time

We currently ship throughout South Africa.

Estimated delivery time: 8–11 business days

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Courier Partner

All orders are shipped via Aramex Store-to-Door to ensure reliable nationwide delivery.

Shipping Delays

While we aim to deliver every order within the estimated timeframe, ReelGrip is not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Courier delays
  • High shipping volumes
  • Severe weather conditions
  • Public holidays
  • Load shedding or service disruptions
  • Incorrect or incomplete delivery addresses

We appreciate your patience should any unexpected delays occur.

Tracking Your Order

Once your order has been dispatched, you'll receive tracking details via email (where available) so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order.

ReelGrip cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can work with our courier partner to investigate the issue.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: reelgripza@gmail.com

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Disclaimer: Delivery times are estimates only and are not guaranteed. By placing an order with ReelGrip, you acknowledge that shipping delays caused by the courier or events beyond our reasonable control may occur.